Hampton Ultimate Guest Experience

Learning objectives:

How to provide each guest with the kind of outstanding experience that keeps them coming back for more
What specific actions and factors drive guest loyalty and how you can make a BIG difference in your hotel's loyalty SALT scores
How the Hampton brand, your property, and hotel teams work together to deliver the ultimate guest experience

Intended audience:

Line level team members, including housekeeping, front desk, breakfast hosts, van drivers, and more. Note: A great combination is when a hotel sends someone from the heart of house and someone from the front of house. This workshop is not intended for General Managers or Regional Directors.

Date	Time	City	Location
February29	9:00CST	Pensacola	HI - Pensacola Airport, FL
March13	9:00PST	Riverside	HIS - Riverside/Corona East, CA
March15	9:00PST	Woodland	HIS - Woodland/Sacramento area, CA
March28	9:00CST	New Orleans	HIS - New Orleans Convention Center, LA

Comments (4)

Hampton Ultimate Guest Experience

NIYANTA patel GENERAL MANAGER GILBERT, AZ

i would like to register my front line staff to attend this workshop in Phoenix

Kevin Butler Asst. General Manager Kayenta, AZ

I would like to register a total of three for this H.U.G.E. workshop. Kevin Butler, Cheryl Alcott, and Dionna Douros.

Heather Campbell Guest Service Supervisor Santa Clarita, CA

I would like to register myself for the H.U.G.E. workshop in Las Vegas, NV on Feb. 16th. :)

Paul Devine guest services assistant Pampa, TX

I would like to know how these work. I've been with hampton for a year and a half. Is there somewhere to get the how to's. Im really interested in furthering my carrer with the company. I wonder if there is a way to get information emailed to me. specially the cost and expense wise what it would cost me. Thanks for any information you can offer. Paul